Instant Remote Support
Our Remote Desktop Support service provides us with instant access to your PC over the internet.
You retain complete control at all times, while you watch us solve your comuter problems remotely. We temporarily take control* of your keyboard and mouse, and can remotely diagnose and fix most problems right away.
As long as you have access to the internet, this system works just like we are right there. You don’t even need to keep the phone line tied up: instant chat is available with your support representative during the support session, and files can be transferred directly from our system to your computer if needed.
Save time and money - faster support when onsite service is not required and no callout fees!
*No personal data is collected during this process. Your computer remains secure at all times. We take your privacy extremely seriously and will take the utmost precautionsto protect it while working with your computer. Company policy provides for stern penalties for any staff member who invades your privacy, and full legal and criminal actions will be pursued and supported against any breach of this policy. Any data retained or stored by us (and this only with your permission) is subject to strict data security, confidence and non-disclosure provisions. See our privacy policy for full details.Maintenance clients can take advantage of our Unattended* Remote Desktop Support feature, included in all of our fixed-fee maintenance contracts at no additional cost – starting from $99/month!
